FAQ
Frequently Asked Questions (FAQ)
- Ordering and Payment
Q: How do I place an order?
A: To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated during the checkout process.
Q: Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment information. Our payment gateways are compliant with the highest security standards.
- Shipping and Delivery
Q: Do you ship internationally?
A: Currently, we only ship within the Netherlands and Belgium. We are working on expanding our shipping options to include international destinations in the future.
Q: How long does delivery take?
A: Delivery times vary based on the selected shipping method and destination. Generally, orders are delivered within 1-3 business days. You will receive a tracking number once your order is shipped.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on the weight and dimensions of your order and the delivery location. We offer free shipping on orders over a certain amount, which is specified on our website.
- Returns and Refunds
Q: What is your return policy?
A: Please refer to our Refund Policy for detailed information on returns and refunds. In summary, we accept returns of unopened, unused items in their original packaging within 14 days of delivery.
Q: How do I return a product?
A: To return a product, contact our customer service team at support@roseflowertoys.com with your order number and reason for return. We will provide you with return instructions.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund within 10 business days. The refund will be credited to your original payment method.
- Product Information
Q: Are your products safe?
A: Yes, all our products are made from high-quality, body-safe materials. They comply with health and safety regulations to ensure your well-being.
Q: How do I clean my sex toys?
A: Cleaning instructions vary by product. Generally, we recommend using warm water and mild soap or a toy cleaner. Ensure the toy is thoroughly dried before storing. Always check the specific care instructions provided with your product.
Q: What if I receive a defective product?
A: If you receive a defective product, please contact us immediately at support@roseflowertoys.com. We will arrange for a replacement or refund as per our Refund Policy.
- Privacy and Security
Q: How do you protect my personal information?
A: We use advanced security measures to protect your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
Q: Will my order be discreetly packaged?
A: Yes, all orders are shipped in plain, discreet packaging with no indication of the contents inside.
- Account and Support
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and receive special offers.
Q: How can I contact customer service?
A: You can contact our customer service team by emailing support@roseflowertoys.com. We aim to respond to all inquiries within 24 hours.
Q: How do I update my account information?
A: To update your account information, log in to your account on our website and navigate to the account settings section. Here you can update your personal details, shipping address, and payment information. For any further questions or assistance, please contact us at support@roseflowertoys.com. We're here to help!
