Refund Policy

REFUND POLICY

  1. Eligibility for Returns
  • Unused and Unopened Items: Due to the intimate nature of our products, we can only accept returns for items that are unused, unopened, and in their original packaging with the seal intact.
  • Defective Items: If you receive a defective item, you can return it for a full refund or exchange within 30 days of receipt. The defect must be reported as soon as it is discovered.
  1. Return Period
  • You have 30 days from the date of delivery to initiate a return.
  1. Conditions for Returns
  • The item must be in its original condition, including all packaging, accessories, and manuals.
  • Items must not show signs of use, wear, or alteration.
  • For health and hygiene reasons, items such as vibrators, dildos, and other intimate products cannot be returned if the packaging has been opened.
  1. Procedure for Returns
  • Contact Customer Service: Email us at support@roseflowertoys.com with your order number and reason for return. Our customer service team will provide you with instructions on how to proceed.
  • Packaging: Ensure the item is securely packaged to prevent damage during transit.
  • Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  1. Refund Process
  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  1. Exchanges
  • Defective or damaged items can be exchanged for the same item. If you need to exchange it for the same item, please email us at support@roseflowertoys.com.
  1. Non-Returnable Items
  • Items purchased on sale or with a discount code are final sale and cannot be returned.
  • Gift cards are non-refundable.
  1. Legal Rights
  • This refund policy does not affect your legal rights under Dutch law.

This policy is designed to ensure customer satisfaction while maintaining the highest hygiene standards. By adhering to these guidelines, we aim to provide a safe and pleasant shopping experience for all our customers.

For more information on our policies or if you have any questions, please contact our customer service team.

 

 

 

 

 

 

 

TERMS OF SERVICE

1. Introduction

  • Welcome to Rose Flower Toys. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or making a purchase, you agree to be bound by these Terms.

2. Eligibility

  • You must be at least 18 years old to use our website or purchase products. By using our services, you represent and warrant that you meet this age requirement.

3. Account Registration

  • To access certain features of our website, you may need to register for an account. You agree to provide accurate and complete information during registration and to update your information to keep it accurate and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

4. Orders and Payment

  • Order Acceptance: All orders are subject to acceptance by Rose Flower Toys. We reserve the right to refuse or cancel any order at any time for any reason, including product availability, errors in pricing or product descriptions, or suspected fraud.
  • Payment: Payment must be made at the time of order. We accept major credit cards, PayPal, and other payment methods as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method.
  • Pricing: All prices are in Euros and include VAT. We reserve the right to change prices at any time without notice.

5. Shipping and Delivery

  • Shipping: We offer various shipping options. Shipping costs and delivery times vary based on the shipping method selected and the destination. Detailed information is provided during the checkout process.
  • Delivery: We aim to deliver your order within the estimated delivery time. However, we are not responsible for delays caused by factors beyond our control, such as courier delays or customs processing.

6. Returns and Refunds

  • Please refer to our Refund Policy for detailed information on returns and refunds.

7. Privacy

  • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Intellectual Property

  • All content on our website, including text, graphics, logos, images, and software, is the property of Rose Flower Toys or its content suppliers and is protected by intellectual property laws. You may not use any content from our website without our express written permission.

9. User Conduct

  • You agree not to use our website for any unlawful purpose or in any way that could harm, disable, overburden, or impair our services. You also agree not to interfere with the security or proper functioning of our website.

10. Limitation of Liability

  • To the maximum extent permitted by law, Rose Flower Toys shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from (i) your use or inability to use our services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through our services.

11. Indemnification

  • You agree to indemnify, defend, and hold harmless Rose Flower Toys, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees and costs, arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your infringement of any rights of another.

12. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of the Netherlands. You agree to submit to the exclusive jurisdiction of the courts located in the Netherlands to resolve any dispute arising out of or related to these Terms.

13. Changes to Terms

  • We reserve the right to modify these Terms at any time. If we make changes, we will post the revised Terms on our website and update the "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

14. Contact Information

  • If you have any questions about these Terms, please contact us at support@roseflowertoys.com.

By using our website, you agree to be bound by these Terms of Service.

This policy is designed to protect both the company and its customers, ensuring clarity and legal compliance.